Water Supply Billing Management and Power & Energy Monitoring System Automation
Gazipur City Corporation (GCC)
Project Overview
Gazipur City Corporation implemented an integrated billing and monitoring system to modernize water supply billing and power and energy management. Manual processes and limited visibility previously affected efficiency, accuracy, and customer satisfaction. The automated solution digitized billing, enabled real-time consumption monitoring, and introduced data-driven dashboards, aligning GCC’s utility services with modern smart city standards.
Challenges
Manual billing, limited monitoring, and fragmented systems restricted service efficiency, revenue accuracy, and customer experience.
-
Manual Billing Processes: Paper-based billing caused errors, delays, and tracking difficulties.
-
Limited Usage Visibility: Lack of real-time monitoring hindered energy and water management.
-
Revenue Collection Gaps: Manual processes reduced billing accuracy and collection efficiency.
-
Customer Service Constraints: Residents lacked transparent billing and convenient payment options.
-
Operational Oversight Limitations: Decision-makers had minimal analytical insights for planning and control.
Solutions
We delivered an integrated billing and monitoring ecosystem for accuracy, visibility, and operational efficiency.
Automated Billing System
Accurate utility billing with digitized invoicing workflows
Real-Time Usage Monitoring
Live tracking of water and energy consumption
Digital Payment Integration
Secure online payment options for residents
Dynamic Analytics Dashboards
Visual insights for operational and revenue decisions
Business Intelligence Modules
Data-driven reporting for planning and accountability
Mobile Application Access
Resident-facing mobile app for billing and notifications
Key Features
A unified platform supporting automated billing, monitoring, analytics, and improved citizen service delivery.
Automated Billing System
Digitized invoicing ensures accurate billing, reduced errors, and faster processing across utility services.
Real-Time Usage Monitoring
Continuous monitoring of water and energy consumption for optimized resource management.
Digital Payment Solutions
Secure, convenient electronic payment options improving collection efficiency and customer experience.
Dynamic Multi-Layer Dashboards
Interactive dashboards providing real-time operational, financial, and consumption insights.
System & User Administration
Role-based controls and configuration tools to streamline administrative operations.
Business Intelligence & E-File Management
Integrated reporting and digital records supporting transparency and workflow automation.
Resident Mobile Application
Mobile access for bill viewing, payment, alerts, and service notifications.
Impact & Results
The system improved billing accuracy, operational efficiency, and transparency in utility management.
Conclusion
The GCC Billing and Energy Monitoring Automation project modernized utility management through digitization, real-time visibility, and customer-focused services. By integrating billing, monitoring, analytics, and mobile access, the system strengthened revenue management, operational efficiency, and public trust, supporting GCC’s transition toward smarter urban governance.
